Welcome to the Metro Technology Solutions, LLC website (the "Site"). We know privacy matters, especially when you are evaluating technology partners. This policy explains how we collect, use, store, and safeguard information from users who browse the Site ("Visitors") and from organizations that register for consultations, download resources, or purchase services from Metro Technology Solutions, LLC (collectively, "Services") ("Authorized Customers").
Personally Identifiable Information
"Personally Identifiable Information" refers to any information that identifies or can be used to identify, contact, or locate an individual, including but not limited to name, mailing address, telephone number, email address, billing details, and authentication credentials. It does not include data collected anonymously or aggregated demographic information that cannot be tied to an identified person.
What Personally Identifiable Information is collected?
We collect basic browsing data and, when you complete a form, professional contact details. For Authorized Customers we may also collect job title, company size, industry, procurement contacts, and technical context needed to deliver managed IT, cloud, cybersecurity, and related services. That can include inventory exports, support ticket metadata, and configuration details you choose to share—all handled under written confidentiality commitments.
How does the Site use Personally Identifiable Information?
We use this information to operate the Site, respond to inquiries, schedule consultations, provision Services, invoice accounts, and improve our offerings. We may email Visitors and Authorized Customers about service updates, security advisories, educational content, or opportunities aligned with the technology solutions we provide. You may opt out of marketing messages at any time while still receiving essential transactional notices.
How is Client Technical Data Handled?
Information relating to your networks, endpoints, logs, backups, and cloud tenants is treated as confidential. Access is limited to Metro Technology Solutions, LLC personnel and subprocessors bound by contractual obligations. We implement administrative, technical, and physical safeguards consistent with industry practice. We do not sell client technical data, and we share it with third parties only when necessary to deliver the Services you requested or when required by law.
With whom may the information be shared?
We do not sell or rent Personally Identifiable Information. We may share aggregated, de-identified analytics with partners for benchmarking. We may disclose information to subprocessors (for example, cloud or security tooling vendors) who assist in delivering Services, subject to confidentiality and security requirements. We also offer the opportunity to opt out of non-essential marketing communications from Metro Technology Solutions, LLC or agencies acting on our behalf.
How is Personally Identifiable Information stored?
Personally Identifiable Information collected by Metro Technology Solutions, LLC is stored on access-controlled systems with encryption in transit and, where appropriate, at rest. Only employees and contractors with a legitimate business need may access such data, and access is logged and reviewed on a periodic basis.
Cookies
Cookies and similar technologies help us remember preferences, measure Site performance, and understand which resources interest prospective clients. You may disable cookies through your browser, though some Site features may not function as intended.
Compliance With Laws
We may disclose Personally Identifiable Information to comply with lawful requests such as subpoenas, court orders, or regulatory inquiries, or when we believe disclosure is necessary to protect the rights, property, or safety of Metro Technology Solutions, LLC, our clients, or the public.
What happens if the Privacy Policy Changes?
We will post updates on the Site and revise the effective date of this policy. If a change materially expands how we use information you previously asked us not to share, we will notify affected Visitors or Authorized Customers and obtain consent where required.